Vancity Community Investment Bank (VCIB), formerly known as Citizens Bank of Canada, is a digital-first Schedule 1 federal bank dedicated to impact-driven organizations. For business managers and administrators, maintaining a supply of professional cheques remains a critical component of commercial operations, particularly for B2B payments, social-purpose real estate transactions, and clean energy project financing. As a digital bank, VCIB streamlines the procurement of these secure payment instruments through integrated online channels.
Ordering business cheques through VCIB ensures that your organization’s financial documents meet all Canadian Payments Association standards. By using the bank’s authorized security printers, managers can customize their cheques with advanced fraud-prevention features and corporate branding. This process is designed to be efficient, allowing you to focus on your organization's mission while maintaining the highest level of financial oversight and security.
Business Cheque Specifications and Ordering Details
| Category | Details |
|---|---|
| Authorized Printer | Davis + Henderson (D+H), now operating as Finastra. |
| Security Features | Chemically sensitive paper, microprinting, and holographic foils. |
| Standard Delivery | Approximately 7 to 10 business days to any registered Canadian address. |
| Customization | Options for 1-to-a-page or 3-to-a-page formats and corporate logos. |
Step-by-Step Guide for Managers to Order Cheques
To ensure your business cheques are printed with the correct transit and account information, follow this exact sequence of actions within the official VCIB digital environment:
- Log in to the VCIB Business Online Banking portal using your User ID and Security Token.
- Navigate to the Account Services tab located in the main navigation menu.
- Select the Order Cheques option from the sidebar.
- Choose the Operating Account for which you need to replenish supplies.
- Review the Business Address on file; if your office has moved, contact your Account Manager before proceeding to ensure secure delivery.
- The system will securely redirect you to the Finastra (D+H) partner portal.
- Select your Cheque Style (Manual or Laser/Inkjet for accounting software like QuickBooks).
- Enter the Starting Number for your new book to avoid duplicate cheque sequences.
- Review the Order Summary and click Submit. Fees will be automatically debited from your account.
Troubleshooting Common Access Issues
- Multi-Factor Authentication (MFA) Failures: If you are using a physical security token or a software-based MFA app and the code is rejected, ensure the time/date on your device is synchronized. If the 6-digit code is missing from your email, check your Corporate Spam filter or contact your IT department to whitelist vcib.ca.
- Portal Redirect and Browser Errors: The redirect to the security printer often spawns a new tab. If nothing happens after clicking "Order Cheques," ensure your Pop-up Blocker is disabled. For optimal performance, use the latest version of Google Chrome or Microsoft Edge.
- Locked Manager ID: For security purposes, entering an incorrect password or token three times will lock the account. If this happens while placing a business order, call the VCIB Business Support line at 1-888-708-7800 to verify your identity and restore access.
Pro-Tip: To make the process faster and safer for future orders, use the Re-order feature within the Finastra portal. This saves your previous design, logo, and security preferences, allowing you to replenish your supply in under two minutes while significantly reducing the risk of manual data entry errors.
Frequently Asked Questions
Can I order cheques for my social enterprise through a Vancity branch?
No. While VCIB is a subsidiary of Vancity Credit Union, they are separate entities. VCIB is a digital bank without retail branches; therefore, all business cheque orders must be placed through the VCIB Online Banking portal or via their authorized printer.
Are there high-security cheque options for larger commercial payments?
Yes. When ordering through the partner portal, managers can select High-Security Cheques which include up to 13 different security features, such as thermochromic ink and invisible fluorescent fibres, to prevent alteration and forgery.
Can I order cheques with a custom corporate logo?
Absolutely. During the step-by-step process on the printer's website, you will have the option to Upload a Logo. Ensure the file is in a high-resolution .JPEG or .PNG format for the best printing results on your professional cheques.
