Vancity Community Investment Bank (VCIB), the successor to Citizens Bank of Canada, operates as a digital-first institution focused on impact banking. While many transactions have shifted to electronic formats, physical checks remain a necessity for certain commercial payments, property transactions, and legal documentation. VCIB provides its clients with secure channels to order high-quality, personalized checks that meet all Canadian clearing standards and security protocols.
Because VCIB is a federally regulated Schedule 1 bank, ordering checks involves a verified process to protect against fraud and identity theft. Whether you are managing a legacy personal account or a commercial social-purpose entity, you can easily replenish your checkbook through the bank's digital portal or its authorized third-party security printers. This ensures that your transit, institution, and account numbers are perfectly encoded for seamless processing across the Canadian financial system.
Check Ordering Channels and Timelines
| Category | Details |
|---|---|
| Ordering Channel | Online Banking portal or authorized secure printer (D+H). |
| Turnaround Time | Standard delivery typically takes 7 to 10 business days. |
| Customization | Choice of professional designs and advanced security features. |
| Account Support | Direct assistance via your Account Manager or digital support. |
Step-by-Step Guide to Ordering Checks
To ensure your new checks are printed accurately and delivered safely to your registered Canadian address, follow this exact sequence:
- Log in to your VCIB Online Banking account at the official website.
- From the main dashboard, select the specific Chequing Account for which you require checks.
- Navigate to the Account Services or Forms section in the navigation menu.
- Select the Order Checks link; the system may redirect you to the secure portal of Davis + Henderson (D+H), the bank's authorized printer.
- Verify that your Mailing Address and contact information are current to avoid delivery errors.
- Select your desired check style, quantity, and whether you require duplicates.
- Review the order summary and click Submit. The cost will be automatically deducted from your account.
Troubleshooting Common Access Issues
- Multi-Factor Authentication (MFA) Delays: If you cannot access the ordering portal because the 6-digit code is missing, check your cellular signal or your registered email's Spam folder. Avoid clicking "Resend" too quickly, as it may invalidate previous codes and cause a synchronization error.
- Browser and Link Redirect Errors: If the redirect to the printer's website fails, ensure your browser's Pop-up Blocker is disabled for the VCIB domain. Clearing your browser cache and cookies or using an Incognito window can also resolve localized script conflicts.
- Locked Digital ID: For your protection, three unsuccessful login attempts will freeze your account. If you are locked out while trying to place an order, you must contact your Account Manager or email [email protected] to verify your identity and restore access manually.
Pro-Tip: To make your financial management safer and faster, consider using Interac e-Transfers or Direct Deposits for frequent payments. Digital transfers eliminate the risks associated with physical check theft and provide an instant, encrypted paper trail that is much easier to track through your VCIB online dashboard.
Frequently Asked Questions
Can I order VCIB checks at a Vancity Credit Union branch?
No. While VCIB is a subsidiary of Vancity, they operate as separate financial entities. VCIB is a digital bank without retail branches; therefore, you must order your checks through the official VCIB online portal or their authorized printer.
Can I use third-party check printers for my VCIB account?
While third-party printers exist, it is strongly recommended to use the bank's authorized provider, D+H. This ensures that the MICR encoding (transit and institution numbers) is 100% accurate, preventing potential payment rejections or processing delays.
What should I do if my checks are lost in the mail?
If your order has not arrived within 14 business days, contact VCIB support immediately. They can track the shipment and, if necessary, place a stop payment on the missing range of checks to protect your account from unauthorized use.
