While digital payments are increasingly popular, physical cheques remain an essential tool for many Vancity members, especially for rent payments, contractors, or large deposits. Vancity Savings Credit Union provides a streamlined process for ordering personalized cheques through their partnership with Davis + Henderson (D+H), now known as Finastra. Whether you are a personal banking member or a business owner, you can manage your chequebook orders with a few clicks from your secure online banking dashboard.
For most members, ordering cheques can be completed entirely online without a branch visit. However, if this is your first time ordering cheques for a specific account, or if you need to change the information printed on your cheques (such as a legal name change or a new home address), you may need to speak with a representative first. Vancity ensures that every order is processed securely, with your account details encrypted to prevent unauthorized access during the printing and shipping phases.
Vancity Cheque Ordering Overview
| Category | Details |
|---|---|
| Online Ordering | Available for Re-orders with no information changes. |
| In-Branch/Phone | Required for First-time orders or profile updates. |
| Processing Time | Typically 5 to 10 business days for standard delivery. |
| Customization | Choose from standard, eco-friendly, or professional business styles. |
Algorithm: How to Order Your Cheques Online
To securely place an order for a new chequebook through Vancity's digital banking platform, follow this exact sequence of actions:
- Visit vancity.com and click the Log In button to access your account.
- Enter your 10-digit Member Card number and your Personal Access Code (PAC).
- Complete the Multi-Factor Authentication (MFA) by entering the 6-digit code sent to your registered mobile device.
- On the main dashboard, select the specific Chequing Account you wish to order cheques for.
- Navigate to the Account Services or Sidebar Menu and click on Order Cheques.
- You will be redirected to the secure Finastra (D+H) partner website. Review your printed information carefully.
- Select your preferred Cheque Style and quantity (e.g., 50 or 100 cheques).
- Review the Shipping Address and the total Cost before clicking Confirm Order.
Troubleshooting Common Ordering Issues
- Multi-Factor Authentication (MFA) Delays: If your verification code is delayed, ensure your cellular signal is strong or check your Spam folder if using email. Do not request multiple codes in a row, as this will invalidate the previous codes and desync your session.
- Browser and Pop-up Blockers: Since Vancity uses a third-party partner for cheque printing, the ordering screen opens in a New Window. If nothing happens after clicking "Order Cheques," check your browser’s address bar for a Pop-up Blocker icon and select "Always allow" for vancity.com.
- Locked Digital Access: If you enter an incorrect PAC three times while trying to log in, your account will be locked for security. You must call the Member Services Centre at 1-888-826-2489 to verify your identity and restore access before you can complete your order.
Pro-Tip: Before clicking "Confirm," double-check that your Mailing Address in the Vancity profile is up to date. Chequebooks are sent via standard mail and cannot be redirected once the printing process begins. Updating your address in online banking *after* placing the order will not change the delivery destination for that specific shipment.
Efficiency Hack: Using the Re-order Feature
To make the process faster and safer for future needs, keep the Re-order Slip found near the back of your current chequebook. It contains a specific Re-order ID that allows you to skip several steps in the online portal, ensuring you get the exact same style and sequential numbering without manual entry.
Frequently Asked Questions
Can I order cheques for my USD account online?
Yes. The process is identical to CAD accounts; however, ensure you select the USD Chequing Account from your dashboard to ensure the correct transit and institution numbers are used for the US-style cheque format.
Are there free cheque options at Vancity?
Members with a Total Chequing or Senior account package may be eligible for a specific number of Free Cheques per year. If you qualify, the credit will be applied automatically at the checkout screen on the Finastra website.
What should I do if my cheques haven't arrived?
If your order has not arrived within 14 business days, log in to check your Order Status. If the status is "Shipped," contact Vancity support at 1-888-826-2489 to report a lost shipment and place a stop-payment on the missing cheque range for security.
