Vancity in Canada: Contacts & Services

Vancity is Canada’s largest community-based credit union and a global pioneer in the values-based banking movement. Headquartered in Vancouver, Vancity serves more than 560,000 members and manages billions in assets, all while maintaining a steadfast focus on social justice, environmental sustainability, and economic inclusion. They are widely recognized for their innovative "Shared Success" program, which mandates that 30% of their net profits are returned directly to members and the community each year. In 2026, Vancity continues to lead the financial sector in climate action, having achieved a net-zero carbon footprint across all their mortgages and investments. Their mission is to transform the financial industry by proving that a business can be both highly profitable and a powerful force for social good. As a member-owned cooperative, Vancity prioritizes community wealth-building over corporate dividends, funding thousands of local co-ops, social enterprises, and affordable housing projects across British Columbia.

Customer Support & Hotlines

Vancity provides multi-channel support through their high-tech Member Services Centre, with staff trained in complex financial planning and community investment. Operations follow Pacific Time (PT).

• Toll-free Support: 1-888-225-4828
• Local Vancouver Line: 604-877-7000
• Official Website: https://www.vancity.com

Head Office & Directions

The headquarters (Vancity Centre) is located at 183 Terminal Avenue, Vancouver, British Columbia.

How to get there: The Vancity Centre is strategically located in the False Creek Flats area, directly across from the Main Street-Science World SkyTrain Station. It is one of the most accessible corporate offices in Vancouver, easily reached via the Expo Line or numerous TransLink bus routes. The building itself is a LEED Platinum certified landmark, featuring green roofs and advanced energy systems that reflect the organization’s environmental mission. For those driving, secure member parking is available underneath the building, accessible via Station Street. It is a central hub for urban commuters and a visible symbol of sustainable development in the city.

Security Notice

Vancity prioritizes member safety with advanced encryption and biometrics. They remind you that Vancity will never ask for your password, PIN, or one-time verification code over the phone or via email. Always use the official vancity.com website or mobile app for transactions.

Frequently Asked Questions

• Do they offer "Green" mortgages? Yes, Vancity is a pioneer in eco-friendly financial products, offering specialized Planet-Wise loans for energy-efficient home improvements, heat pumps, and electric vehicles at preferential rates.
• Is Vancity a B Corp? Yes, Vancity was the first financial institution in Canada to become a certified B Corporation, meeting the highest global standards for verified social and environmental performance.
• How do I receive my "Shared Success" payment? Payments are typically distributed annually to members' Share accounts based on the volume of business they do with the credit union and the overall profitability of the organization.
• Can I use non-Vancity ATMs? Members have surcharge-free access to over 4,000 ATMs across Canada through the Exchange Network, ensuring you never pay a fee to access your own money.