National Bank of Canada offers a wide array of insurance products, each managed by specialized departments to provide the most accurate support. For life and health insurance, the bank focuses on long-term security, while travel and creditor insurance are designed for immediate protection during specific life events. Having the correct phone number ready can significantly reduce stress when navigating the claims process or adjusting your coverage levels.
Most general inquiries and policy changes are handled during standard business hours; however, emergency travel assistance and certain home or auto claim reporting services are available 24/7. To ensure your request is handled efficiently, it is recommended to have your policy number or your National Bank client ID ready before calling any of the specialized departments listed below.
Directory of Insurance Phone Numbers
| Category | Details |
|---|---|
| Life and Health Insurance | 1-877-871-7500 (Toll-free) or 514-871-7500 (Montreal). Available Mon-Fri, 8 AM to 8 PM ET. |
| Travel Insurance (Quotes/Info) | 1-866-229-0037. For questions about existing coverage in ON/Atlantic: 1-800-557-3907. |
| Emergency Travel Assistance | 1-844-783-7603 (Canada/US) or 514-394-0075 (Collect call from elsewhere). Available 24/7. |
| Home and Auto Insurance | Quebec: 1-833-440-0185 | Ontario: 1-833-586-5453. Support app: 1-855-388-2525. |
| Creditor (Loan/Mortgage) | 1-877-871-7500. Dedicated Mortgage Insurance Helpline: 1-855-484-8358. |
| Credit Card Insurance | Purchase Protection/Extended Warranty: 1-888-235-2645. |
How to Access Insurance Details Online
If you prefer digital access or need to download claim forms, follow this exact sequence to use the National Bank portal:
- Navigate to the official National Bank homepage and click on the Insurance tab.
- Select your specific insurance type (e.g., Life or Travel) to view product-specific contact details.
- For Home and Auto, click on the Client Centre link to log in and manage your policy or report a claim 24/7.
- If you are a banking client, sign in to your Online Bank and check the My Profile or Insurance section for linked policies.
Troubleshooting Contact Issues
- International Collect Calls: When calling the emergency travel line from abroad, always use a landline if possible and ask the local operator for a "collect call" to the 514-area code number provided. Mobile roaming charges may still apply even if the call itself is collect.
- Peak Call Volumes: Mondays and the first business day following a statutory holiday typically experience high call volumes. For non-urgent policy changes, call between Tuesday and Thursday for faster service.
- Verification Failures: If you cannot remember your policy number, the representative will ask for your Social Insurance Number (SIN) or your Date of Birth and address to verify your identity. Ensure this information matches your bank records exactly.
Pro-Tip: Before calling to file a claim, take clear photos of any relevant documents (receipts, police reports, or medical certificates). You can often upload these directly through the National Bank Insurance App or the online Client Centre while on the phone with a representative to accelerate the adjudication of your file.
Frequently Asked Questions
Is there a 24/7 number for home insurance emergencies?
Yes. While general administration is restricted to business hours, you can report an emergency home insurance claim (such as significant water damage or fire) 24/7 via the Client Centre online or by calling the regional support numbers for Quebec or Ontario.
Who do I call for insurance on my Mastercard?
For insurance specifically related to credit card purchases (like travel accident or baggage delay), you should call the Assistance Provider at 1-888-235-2645. If the inquiry is about Payment Insurance (protecting your balance), use the general insurance line at 1-877-871-7500.
