ICBC in Canada: Contacts & Services

ICBC (Industrial and Commercial Bank of China) is one of the world's largest banks by assets. In Canada, it offers a comprehensive range of personal and commercial banking services, including specialized products for international students, mortgage solutions, and Renminbi (RMB) settlement services.

Customer Support & Hotlines

ICBC Canada provides support in English, Mandarin, and Cantonese to accommodate its international and local client base.

• Toll-free Support: 1-877-779-5588
• Toronto Branch: 416-366-5588
• Official Website: https://www.icbk.ca

Head Office & Directions

The Canadian headquarters is located in the Bay Adelaide Centre, 333 Bay Street, Unit 3710, Toronto, Ontario.

How to get there: This modern skyscraper is a key part of Toronto’s Financial District. It is connected to the PATH network and is within walking distance of both King and Queen Subway Stations. For those arriving via GO Transit, it is a 10-minute walk through the underground system from Union Station. Public parking is available in the Bay Adelaide parkade.

Security Notice

ICBC Canada will never ask for your account password or PIN over the phone or via email. If you receive a suspicious call claiming to be from ICBC, hang up and call the official number on the back of your card.