Your Credit Union in Canada: Contacts & Services

Your Credit Union (YCU) is an Ottawa-based financial cooperative that prides itself on putting the "Your" back in banking. Focusing on the financial well-being of its members through personal, face-to-face relationships and deep community involvement, YCU serves residents across the National Capital Region and Cornwall. They are dedicated to providing straightforward, transparent banking solutions without the hidden fees and impersonal service of the larger banks. In 2026, Your Credit Union has solidified its role as a key supporter of the local "social economy," providing specialized financing for non-profits and social enterprises that big banks often overlook. Their mission is to empower members to achieve their financial goals through education and customized advice, ensuring that every member feels like an owner of the institution—because they are. By keeping decision-making local, YCU can be more flexible and responsive to the unique economic conditions of Eastern Ontario, fostering a sense of trust and stability that has lasted for decades.

Customer Support & Hotlines

Member services are managed locally in Ottawa, ensuring that you speak with someone who knows your community. Support follows Eastern Time (ET).

• Main Contact Line: 613-238-8001
• General Email: [email protected]
• Official Website: https://www.yourcu.com

Head Office & Directions

The headquarters and main Ottawa branch are located at 14 Chamberlain Avenue, Ottawa, Ontario.

How to get there: The office is perfectly situated in the downtown core, located right next to the Queensway (Highway 417) at the Kent Street exit. It is on the edge of the historic Glebe neighborhood and near Lansdowne Park. This central location makes it highly convenient for commuters coming from Orleans, Kanata, or across the river. The building features a dedicated member parking lot, which is a significant advantage in the busy downtown area. It is also well-served by OC Transpo bus routes running along Bank Street and Catherine Street, making it easily accessible for those without a vehicle.

Security Notice

YCU reminds members to be wary of "spoofing" attacks where callers pretend to be from the credit union. We will never ask you to transfer funds to a "safe account" or request your login credentials over the phone. When in doubt, hang up and call us back at 613-238-8001.

Frequently Asked Questions

• Who is eligible to join? Membership is open to anyone who lives or works in the City of Ottawa or the City of Cornwall, as well as their family members.
• Do they offer commercial lending? Yes, YCU has a robust commercial division with a strong focus on small businesses, local landlords, and community-based social enterprises.
• Are my deposits insured in Ontario? Yes, your deposits are insured through the Financial Services Regulatory Authority of Ontario (FSRA), providing peace of mind for your savings and registered plans.
• Can I access my money when traveling? Absolutely; YCU is part of the ACCULINK and Exchange Network, giving you surcharge-free access to thousands of ATMs across Canada and the U.S.