Windsor Family Credit Union in Canada: Contacts & Services

Windsor Family Credit Union (WFCU) is one of Ontario’s leading and fastest-growing financial institutions, renowned for its innovative product suites and aggressive regional expansion. Operating with a steadfast "member-first" philosophy, WFCU provides top-tier digital banking tools alongside a robust physical presence that spans Windsor, Essex County, and the Kitchener-Waterloo region. In 2026, WFCU continues to set benchmarks in the cooperative sector by integrating AI-driven financial wellness tools and expanding its commercial lending capabilities to support the region's transitioning automotive and tech sectors. Their mission is to provide more than just banking—they aim to be a life-long partner for their members, offering competitive rates that challenge the "Big Five" banks while reinvesting millions of dollars back into local hospitals, sports facilities, and educational programs. As a member-owned organization, WFCU ensures that every strategic decision is made to enhance the collective wealth of its 60,000+ members, solidifying its reputation as a community-focused financial powerhouse.

Customer Support & Hotlines

Support is available through their high-capacity contact center, staffed by regional experts. Operations follow Eastern Time (ET).

• Main Inquiries: 519-974-3100
• Toll-free (Ontario): 1-866-974-3100
• Official Website: https://mywfcu.ca

Head Office & Directions

The corporate and administrative headquarters is located at 3000 Marentette Ave, Windsor, Ontario.

How to get there: The office is strategically positioned in the primary commercial hub of Windsor. It is located just south of the Devonshire Mall and is easily accessible from Highway 401 via the Dougall Avenue exit. The building is a large, standalone corporate structure with an expansive, free member parking lot. For those using transit, it is well-served by Transit Windsor routes 1A and 7. The location acts as the central nerve center for their province-wide operations, housing executive leadership and specialized commercial lending departments.

Security Notice

WFCU emphasizes that they will never ask for your online banking password, security questions, or multi-factor authentication codes via text or email. Always ensure you are on the secure mywfcu.ca portal before performing any financial transactions.

Frequently Asked Questions

• What is the "Eva's Special" account? It is one of WFCU’s most famous high-interest savings products, named after a long-time employee, which offers market-leading rates to help members grow their savings faster.
• Is my money safe? Yes, all deposits are insured up to $250,000 for non-registered accounts and unlimited for registered plans through the Financial Services Regulatory Authority of Ontario (FSRA).
• Can I use my WFCU card in Kitchener-Waterloo? Absolutely; WFCU has expanded its physical branch network into the KW region and is also part of the EXCHANGE Network for surcharge-free ATM access across Canada.
• Do you offer small business grants? We offer various community investment grants and specialized small business loan programs designed to help local startups scale.