Alterna Savings in Canada: Contacts & Services
Alterna Savings official information updated for 2026
HEADQUARTERS LOCATION:
319 McRae Avenue, 1st Floor Ottawa, ON
MAIN OFFICE CONTACTS:
Hotline:
877-560-0100
Fax:
866-267-1064
BANK DETAILS:
Transit Number:
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Institution No:
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SWIFT:
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CATEGORY & INFO:
Category:Credit Union
Status:Regulated by OSFI
Email:
Official website:
https://www.alterna.ca/
Overview of Alterna Savings
Alterna Savings reinforced its position as a top-tier Ontario credit union by merging with Tandia Financial on January 1, 2026. This partnership has created a combined network of over 45 branches, serving over 200,000 members. Alterna remains a pioneer in supporting public service employees and innovative micro-finance programs.
Customer Support & Hotlines
Support is available via their unified contact center on Eastern Time (ET).
- Member Support (Toll-free): 1-877-560-0100
- Official Website: https://www.alterna.ca
Head Office & Directions
The headquarters is in the Westboro neighborhood at 319 McRae Avenue, Ottawa, Ontario.
How to get there: Accessible via the OC Transpo Transitway (Westboro Station). The office is part of a modern complex with underground visitor parking.
Frequently Asked Questions
- What happened to Tandia? Tandia merged into Alterna Savings in early 2026, providing members with a much larger branch network across Ontario.
- Are my deposits insured? Yes, they are protected by the Financial Services Regulatory Authority of Ontario (FSRA).
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