Kingston Community Credit Union in Canada: Contacts & Services

Kingston Community Credit Union (KCCU) is a deeply rooted financial cooperative dedicated to the residents of Kingston and the surrounding Frontenac County. Since its inception, KCCU has focused on providing a viable, member-owned alternative to traditional banking, emphasizing social responsibility and local reinvestment. In 2026, KCCU is celebrated for its award-winning customer service and its role as a key supporter of the Kingston "Social Economy." Their mission is to improve the financial lives of their members by offering a full spectrum of services—from high-interest savings and mortgages to complex business lines of credit—without the high fees associated with national banks. As a cooperative, every member is an owner, ensuring that the credit union’s profits go toward better rates and community grants. Whether helping a student at Queen's University open their first account or assisting a local entrepreneur in expanding their shop on Princess Street, KCCU remains a trusted financial partner that truly understands the local landscape.

Customer Support & Hotlines

Personalized support is provided by local staff who understand the Kingston market. Operations follow Eastern Time (ET).

• Main Office Line: 613-384-5555
• Toll-free Hotline: 1-888-259-2228
• Email: [email protected]
• Official Website: https://www.kccu.ca

Head Office & Directions

The main headquarters and central branch are located at 795 Gardiners Road, Kingston, Ontario.

How to get there: Located in the bustling West End of Kingston, the office is situated on Gardiners Road, near the Cataraqui Centre shopping district. It is easily accessible from Highway 401 via the Gardiners Road exit (heading south). The branch features a very large, free on-site parking lot for members. For those using Kingston Transit, several major bus routes stop directly in front of the building. Its central location makes it highly convenient for residents of Amherstview, Loyalist, and central Kingston.

Security Notice

KCCU reminds members to be vigilant against "spoofing" calls where the caller ID may say "KCCU." We will never ask you to provide your full credit card number or online password over the phone. When in doubt, call us back at our verified number.

Frequently Asked Questions

• Who can join KCCU? Membership is open to anyone living or working in Kingston and the surrounding counties who values a community-focused banking model.
• Are my deposits safe? Yes, all deposits are insured by the Financial Services Regulatory Authority of Ontario (FSRA).
• Do you offer small business grants? We support the community through the KCCU Community Fund, which provides sponsorships and donations to local charitable organizations.
• Can I use my KCCU card at other banks? Yes, you have surcharge-free access to thousands of ATMs across Canada via the Exchange Network.