Alterna Bank in Canada: Contacts & Services

Alterna Bank is a prominent Canadian direct bank and a subsidiary of Alterna Savings, one of Ontario’s oldest credit unions. Known for its digital-first approach, the bank offers a full suite of services including high-interest savings accounts, mortgages, and investment options for clients across all Canadian provinces.

Customer Support & Hotlines

To receive assistance with your personal accounts or technical issues, you can contact the official support center. Since the head office is located in Ottawa, please note that customer service hours typically operate on Eastern Time (ET).

• Toll-free Contact Center: 866-560-0120
• International Support / Phone: 855-731-3901
• Document Fax Line: 866-560-0177
• Official Website: https://www.alternabank.ca/

Head Office & Directions

The corporate headquarters is situated at 319 McRae Avenue, 2nd Floor, Ottawa, Ontario. This location serves as the central administrative hub for the bank's operations.

How to get there: The office is located in the Westboro neighborhood of Ottawa. It is easily accessible via the Transitway (Westboro Station) for those using public transport. If you are driving, the office is a short distance from the Sir John A. Macdonald Parkway. Please note that this is an administrative office; for daily banking transactions or cash withdrawals, clients should use the mobile app or visit an authorized ATM network.

Security Notice

For your protection, Alterna Bank reminds customers that they will never ask for your PIN, online banking password, or multi-factor authentication codes via unsolicited emails or phone calls. Always ensure you are communicating through official channels before sharing sensitive financial information.